Some users experience issues with authorization

Incident Report for 7pace Timetracker for monday

Resolved

This incident has been resolved.
Posted Jul 10, 2025 - 09:40 UTC

Update

We are continuing to monitor for any further issues.
Posted Jul 10, 2025 - 08:29 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 10, 2025 - 08:29 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 10, 2025 - 07:45 UTC

Investigating

Some users see "An error has occurred: Valid jwt token must be provided" error blocking the access to the app. We are currently investigating this issue.
Posted Jul 09, 2025 - 17:29 UTC
This incident affected: Authorization.